A week or so ago, the scroll ring on the Kensington Expert Mouse trackball at my left hand failed completely. Unlike the previous repair attempts, tweaking the IR emitter-detector pair positions did nothing. Tried it on three different PCs and five different operating systems with the same result: the ring stayed dead.
Fortunately, this one was a warranty replacement for the dead Unit 1 I bought some years back and was still within its 5 year warranty, so when I contacted Kensington tech support with the story they immediately shipped a replacement. It just arrived and works fine.
The scroll ring detents seem much smoother on this one, so I haven’t taken it apart to remove the magnetic latch and don’t know if they’re using a different quadrature sensor. One can but hope.
For what it’s worth, an absolutely brand new ball barely moves on those three jeweled bearings (one marked with the yellow oval in the picture). Just rub the ball on one side of your nose to add some skin oil: shazam it spins like glass on ice.
They don’t mention that trick anywhere in the meager instructions…
Update: Eight years in the future, a real fix appears!