The symptoms came down to erratic operation of a few keys that became worse as I continued tapping on the thing. Finally, with nothing to lose, I took it apart and, upon seeing the hole in the case, realized I didn’t have to cut the usual label to find the hidden screw.
Slathering the little donut with acetone and clamping things together might work for a while, but I’m sure the keypad will hit the floor again with similar results.
Instead, recruit some candidates from the Box o’ Random Screws:
Pick the screw big enough to grip the undamaged boss on the front of the case, yet short enough to compress the back again, add a small washer spanning the hole, and it’s all good again:
This only works because the keypad sits at enough of an angle to hold the screw off the desk.
Being that type of guy, I keep track of ink vs. time:
In round numbers, it looks like we use nearly all of a 127 ml bottle of black ink and a bit more than half of an 70 ml bottle of color ink every eight months.
I find it much easier to read long articles and tech documents while slumped in the Power Chair than to scroll through them on big or little screens, so we go through much more ink and paper than most folks.
I set up my pobox.com account set up with two-factor authentication through my Yubikey, so logging in requires my user ID, password, and a Time-based One-time Password generated through the Yubikey Authenticator program. A few weeks ago, pobox occasionally rejected the TOTP and it eventually became a hard failure. Oddly, other sites I’ve set up with TOTP 2FA continued to work fine.
My initial trouble report:
The last couple of times I’ve tried to sign in, the usual TOTP copy-n-paste from my Yubikey authenticator has failed.
Up to that point, it worked flawlessly.
Manually typing the TOTP also fails.
I have reset my (complex!) password to no avail; I use Firefox’s password manager to fill it in.
I do have a set of lockout codes, but they’re a solution to a different problem.
Given the constant updates to Firefox (102.0.3), it’s almost certain the hole is in my end of the boat. I have disabled all the usual ad blocking for pobox.com, although there may be other domains I’ve overlooked.
Other than that, my email seems to be working just fine …
Any suggestions on how to proceed? (Obviously, I’m not going to be able to sign on to look at the ticket.)
This is the fastest I’ve ever reached Tier 2:
We’re happy to help you with this. I’ve escalated your ticket to our Tier 2 agents, as they are best suited to assist with this issue.
There is nothing like a good new problem to take your mind off all your old problems:
I’ve had a chat with our Tier 2 agents about this and they’ve suggested I escalate it to our developers to have a look at.
I am afraid to say that our developers were unable to find any clear reason as to why your Yubikey failed.
Yubikey devices verify by connecting with Yubikey’s server, and it is possible that this connection failed.
Can you please try using the Yubikey again to see if the issue is still occurring?
If it’s still failing, can you please try adding a new Yubikey device to see if it works?
Of course, the problem didn’t magically Go Away, but I did more experimentation and figured out where the hole was in my end of the boat:
Ah-HA! It’s a PEBKAC error!
For unknown reasons, this PC was not set for automatic NTP time updates(*). Its time had drifted (presumably since I installed it back in June 2021) and was now 58 seconds behind real time, exceeding pobox’s tolerance.
Other websites apparently allow a few more seconds of slop before disallowing a TOTP, so I had not yet run afoul of their limit.
Some lesser-used sites threw me out, however, but I had not looked beyond the most common sites.
The default TOTP interval is 30 seconds, so perhaps pobox allows only ±1 interval and the other sites allow ±2? Frankly, I think pobox has it right: everybody else prioritizes customer sat over security.
Got the clock set correctly and, gosh, TOTP works fine.
Mark it solved, but definitely add “Soooo, is your PC’s clock set for automatic updates?” to the debugging protocol.
(*) I’ve installed all of the boxen here and would not ever have picked “Yeah, sure, I want to dink with the clock.”
How you make sure time synchronization is enabled goes like this:
$ systemctl status systemd-timesyncd.service
● systemd-timesyncd.service - Network Time Synchronization
Loaded: loaded (/usr/lib/systemd/system/systemd-timesyncd.service; enabled; preset: enabled)
Active: active (running) since Thu 2022-08-25 06:49:31 EDT; 10h ago
Main PID: 355 (systemd-timesyn)
Status: "Contacted time server 18.104.22.168:123 (2.manjaro.pool.ntp.org)."
Tasks: 2 (limit: 19063)
Aug 25 06:49:31 shiitake systemd: Starting Network Time Synchronization...
Aug 25 06:49:31 shiitake systemd: Started Network Time Synchronization.
Aug 25 06:50:12 shiitake systemd-timesyncd: Timed out waiting for reply from 22.214.171.124:123 (2.manjaro.pool.ntp.org).
Aug 25 06:50:12 shiitake systemd-timesyncd: Contacted time server 126.96.36.199:123 (2.manjaro.pool.ntp.org).
Aug 25 06:50:12 shiitake systemd-timesyncd: Initial clock synchronization to Thu 2022-08-25 06:50:12.850444 EDT.
If it’s enabled and running, then it’s all good.
Whereupon all my TOTP passwords began working again.
I checked two other Manjaro systems: one had auto updates enabled, one didn’t. I have no explanation.
A note from Alan adds more data about troubleshooting problems with the classic Kensington Expert Mouse trackball scroll ring:
I have two comments and a question: first I made the mistake of purchasing 4 used expert mice on ebay etc and each had a different problem but 3 of 4 also had faulty scroll rings. 2nd: one of them was dated 2020 (a wireless version). so they definitely haven’t fixed this issue and it’s very wide spread (or maybe why shady sellers decide to part ways with their trackballs).
question: from reading across your quotes it’s not clear but it seems like there is no real consistent fix to this issue nor a really strong conclusion as to what causes it? My futzing with a couple of these does seem to suggest that alignment of the ring makes a difference but not a lasting one.
As far as the alignment non-fix goes, tweaking the detector position just changes the amount of light passing through the wrong side of the reversed IC, without solving the problem. That’s what we’ve all done, with essentially the same results: feels good, doesn’t last.
It should be possible to unsolder the reversed detector (if, indeed, it is), aim the lens (if that’s what it is) at the emitter, then somehow resolder the leads to the same pads. Perhaps flip it to put the leads on the top, away from the PCB, secure it with a generous blob of hot-melt glue, and connect jumpers from pads to leads?
So far, the two new-ish units on my desks continue to work well, depriving me of sufficient motivation to dig into my junkers.
If anybody is willing to hack their defunct trackball, please let us all know what happened!
Because you may be reading this in our future, comments on this particular post will probably have been disabled to reduce the attack surface for spammers. Send me an email / use the comment form (linky over on the right), or comment on the post of the day and I’ll sort it out. Thanks!
The Dell Optiplex 9010 acting as a file server woke up dead after I plugged it in after returning from a road trip. Its ID sticker shows a manufacturing date almost exactly nine years ago and the problem was exactly what you might expect:
I’d never measured 100 mV on a CR2032 before.
Because the Optiplex runs headless in the basement, diagnosis required hauling it upstairs, booting it with a display & keyboard, whacking the date into the current decade, then resetting a few other vital bits.
The Huion tablet on my desk has its USB cable sticking straight out of the left side, whereupon it must loop around to burrow under the shelf under my monitor on its way to the port on the back of the PC case. The loop snagged on all the clutter atop the desk and I finally got around to Fixing That Problem:
Which is a “left angle” adapter and which is a “right angle” adapter depends on which supplier you ask and how much you trust their descriptions / product photos, so you should get a set containing both: it’s the only way to be sure.
The one on the right (a “right angle”) shows a bit of carving, which came after the completely unsurprising discovery that the stylin’ curves on the side of the tablet collided with the rectangular adapter:
Some diligent X-Acto knife work carved away enough of both the adapter and the tablet case to snugly join them:
The hackery over on the far right fits around the USB cable’s molded connector. I simply cut away any parts that touched until the adapter seated firmly in the USB socket and the cable exited parallel to the edge.
Part of this involved not carving deeply enough into the adapter or cable connector to expose the internal wiring. I assumed the tablet didn’t have anything vital immediately inside that fancy curve, so that’s where I dug deepest.
Stick adapter + cable to the tablet with good-quality electrical tape and now the cable points directly to where it should go.