The Smell of Molten Projects in the Morning

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Kenmore 362.75581890 Oven Igniter: That Didn’t Take Long

So the oven igniter I installed in January failed to ignite the oven when its current draw fell far enough below the valve’s 3.3 A minimum:

Oven Igniter - 2.3 A current
Oven Igniter – 2.3 A current

Of course, the seller no longer offers that particular igniter.

I described the problem:

The igniter just failed. The oven gas valve requires 3.3 to 3.6 amps to open, but this igniter now draws only 2.3 amps, as shown by the clamp-on current meter.

Because of the low current, the valve does not open and the oven does not heat.

The igniter should last more than five months!
How do I go about getting a replacement or a refund?
Thanks …

Which generated pretty much the reply you’d expect:

We are very sorry, because your product is 5 months from the date of purchase, we cannot offer you a refund.
Please purchase another replacement.

Which made me a bit salty:

” the best quality for greater power connection, higher load and longer service life “

” We stand by our products, and our customers are our focus as a business. If you have any quality problem, please contact Funmit customer service team in time, and we will try our best to solve your problems “

So five months is “longer service life” with “the best quality”.

Bonus: now I understand what “try our best” means, too.

But to no avail:

Have a nice day! We are glad to serve you.
We are very sorry that you are not satisfied with our products.
Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way.
However, the product has passed the return and exchange period, so it cannot provide you with a warranty.
If you have other questions, please contact us in time, we will serve you wholeheartedly. Thank you.
Sincere wishes,
–By Funmit

So I bought a slightly more expensive igniter from a different randomly named seller that draws a slightly under-spec but entirely typical 3 A:

Oven Igniter - 3.0 A initial current
Oven Igniter – 3.0 A initial current

This one, however, allegedly comes with a one year warranty:

Quality you can Trust – All Snap Products are made with premium materials and are tested so they last
Buy with Confidence – Snap Supply Parts always come with a 1 Year Warranty

Which surely requires the seller remaining in business until then.

We shall see how this works out.

Comments

4 responses to “Kenmore 362.75581890 Oven Igniter: That Didn’t Take Long”

  1. Joel Avatar
    Joel

    The concept of customer service seems to be missing in many companies these days. I suppose that’s why we’re all so shocked when a company actually comes through and does the right thing.

    1. RL Avatar
      RL

      Some folks would order a new one from the same seller and return the old one as defective within the new 30 day window.

      1. Ed Avatar

        That such shenanigans never occurred to me suggests why I’m unsuited for survival in the modern world …

  2. Kenmore 362.75581890 Oven Igniter: Third Contestant – The Smell of Molten Projects in the Morning Avatar

    […] the oven igniter I just installed worked, its 3.0 A current fell below the gas valve’s minimum 3.3 A, which, based on past […]