Quite some years ago, I had a health insurance plan with Humana, although I gave it up because the premiums seemed entirely disproportional to the benefits. They have continued to bombard me with emails telling me how wonderful they are, with an obligatory sentence at the bottom:
If you do not want us to contact you by email, you can unsubscribe from our online Humana community.
I do not know anything about this “community” of which they speak, other than that they seem to think I want to be part of it.
Clicking on the “unsubscribe” link takes me to a page at their randomly named email service, whereupon I check the “don’t send me anything” box and click the “Submit” button:
Did you see the green text near the middle, where my email address should be? Apparently somebody misconfigured the email script to not include the actual address; the
%25 gibberish seems to be encoded percent signs, so it may be one of those too-many / too-few / wrong-kind of character escapes.
Just a typo that could happen to anyone. Right?
Having once been a customer, I still have an account, but there is no way to control / shut off those messages. Not being a current customer, however, I cannot use their chat interface, which would likely not be productive. I am unwilling to wait on hold for an hour, because I know my call is not valuable to them, and their customer service rep wouldn’t be competent to solve the problem anyhow.
Fortunately, I can set up a filter to route their emails directly to trash.