- What’s new and different?
Father Vaughn always posed that deceptively simple question when asked for help with a new problem.
What he knew, and what we eventually discovered, was that the most recent Thing-That-Changed generally had something to do with what was now broken. Even if the difference didn’t seem related in any way, tracking down its effects was always a highly productive use of your time.
His question applies to non-technical problems, too… especially when you think nothing has changed.