The Smell of Molten Projects in the Morning

Ed Nisley's Blog: Shop notes, electronics, firmware, machinery, 3D printing, laser cuttery, and curiosities. Contents: 100% human thinking, 0% AI slop.

The New Hotness

  • Kenmore 362.75581890 Oven Igniter: That Didn’t Take Long

    So the oven igniter I installed in January failed to ignite the oven when its current draw fell far enough below the valve’s 3.3 A minimum:

    Oven Igniter - 2.3 A current
    Oven Igniter – 2.3 A current

    Of course, the seller no longer offers that particular igniter.

    I described the problem:

    The igniter just failed. The oven gas valve requires 3.3 to 3.6 amps to open, but this igniter now draws only 2.3 amps, as shown by the clamp-on current meter.

    Because of the low current, the valve does not open and the oven does not heat.

    The igniter should last more than five months!
    How do I go about getting a replacement or a refund?
    Thanks …

    Which generated pretty much the reply you’d expect:

    We are very sorry, because your product is 5 months from the date of purchase, we cannot offer you a refund.
    Please purchase another replacement.

    Which made me a bit salty:

    ” the best quality for greater power connection, higher load and longer service life “

    ” We stand by our products, and our customers are our focus as a business. If you have any quality problem, please contact Funmit customer service team in time, and we will try our best to solve your problems “

    So five months is “longer service life” with “the best quality”.

    Bonus: now I understand what “try our best” means, too.

    But to no avail:

    Have a nice day! We are glad to serve you.
    We are very sorry that you are not satisfied with our products.
    Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way.
    However, the product has passed the return and exchange period, so it cannot provide you with a warranty.
    If you have other questions, please contact us in time, we will serve you wholeheartedly. Thank you.
    Sincere wishes,
    –By Funmit

    So I bought a slightly more expensive igniter from a different randomly named seller that draws a slightly under-spec but entirely typical 3 A:

    Oven Igniter - 3.0 A initial current
    Oven Igniter – 3.0 A initial current

    This one, however, allegedly comes with a one year warranty:

    Quality you can Trust – All Snap Products are made with premium materials and are tested so they last
    Buy with Confidence – Snap Supply Parts always come with a 1 Year Warranty

    Which surely requires the seller remaining in business until then.

    We shall see how this works out.